Shipping and Return Policy
1. Order Delivery
1.1. Order Processing
Your order will be processed within 1 business day from the time it is received. Business days are Monday through Friday, excluding public holidays in Bulgaria.
1.2. Delivery Method
All orders are shipped via the courier service Econt. We use Econt's services, which guarantee fast and reliable delivery.
1.3. Delivery Time
Delivery of orders takes 1-2 business days, depending on your location within Bulgaria.
1.4. Delivery Costs
Delivery costs are automatically calculated when you enter your shipping details during the checkout process. They will be clearly displayed before you finalize the payment.
1.5. Cash on Delivery
We offer a cash on delivery option, meaning you can pay for your order upon receiving the package.
2. Product Returns and Replacements
2.1. Right to Return
You have the right to return or exchange products within 14 days from the date of receiving your order, without the need to provide a reason.
2.2. Return Conditions
The products you wish to return must be in their original packaging, unopened, and undamaged, and they must not have been used or worn. Returns of products that do not meet these conditions will not be accepted.
2.3. Return Procedure
To return a product, you must contact our team at email: info@benefitnutritions.com or by phone: +359 882 357 335.
You will receive instructions on how to return the items and the address of our warehouse for returns. The cost of returning the item is borne by the customer.
2.4. Refunds
Once we receive and process the returned product, we will refund the amount using the same method that was used for payment. The refund will be processed within 14 days of receiving the returned product.
If you selected cash on delivery, the refund will be made via bank transfer.
2.5. Exchangeable Products
If you wish to exchange a product for another, you can do so through our team, who will provide you with the necessary instructions. If there is a price difference in favor of the customer, the difference will be refunded.
3. Non-Acceptance of Returns in Cases of:
- Products that have been used or opened, unless defective.
- Products that cannot be returned for hygiene or health reasons if the packaging has been opened.
4. Contact Us
If you have any questions or would like to initiate a return or exchange process, please contact us at:
Email: info@benefitnutritions.com
Phone: +359 882 357 335
Address: BENEFIT COMMERCE LTD, Sofia, Vitosha District, "Chavdar Mutafov" Street 77, Bulgaria